Quality is the ability of a product or service to meet customer needs, requirements, and expectations. It is not an inherent property, but rather it should be defined, applied, and controlled. What does it mean to produce quality?
In this issue of ipcm, which includes a large section devoted to the aluminium treatment and finishing fields and it will be distributed at the Aluminium 2018 fair in Düsseldorf (Germany), we have identified a few common threads that we would like to share.
NB: The BYK-Gardner seminar referred to on page 151 has been cancelled due to force majeure.